Talk to us
One address, answered by the people who build this. There is no ticketing bot and no third-party chat widget, because a chat widget from another company on a page like this would be a subprocessor we have gone to some trouble not to have.
hello@beautyprivilege.com — we reply within 2 business days and aim to resolve within 10. Monday to Friday, 09:00–17:00 Central European Time.
What to say in the first line
Departments, as topics rather than as separate inboxes. One address means nothing falls between two of them.
- Before you buyWhether the analysis will tell you what you want to know, what the photographs involve, and what it costs.
- An order or a paymentInclude the order reference from your receipt and we will not have to ask for it.
- A measurement you disagree withThis goes to the person who signed your report, not to a support queue. A disputed measurement is a quality signal.
- Cancelling or refundsYou can cancel in one click from your account without writing to anyone; this is for anything that is not that.
- Press, research and cliniciansTell us which, and what you need. We answer research and clinical enquiries ourselves.
The form
Not open yet, and email is not a placeholder for it
The routed form on this page creates a thread with your analysis already in front of the person answering, and that requires the account system and Care messaging to exist. Until they do, the address above reaches the same people. We would rather tell you that than show you a form that posts into nothing.
Three things that do not go to that address
- Privacy and data protection: dpo@beautyprivilege.com. This is a statutory contact and it is answered directly, not triaged.
- Complaints: complaints@beautyprivilege.com, if the first answer did not resolve it. You get a written outcome within 10 business days.
- Someone uploaded a photograph of me: this is not a support request. We act within 72 hours, and the route for it is described in the Privacy Policy.
Where we are
Quentin Aoustin, entrepreneur individuel
45 B rue de la Ganache
44550 Saint-Malo-de-Guersac
France
SIREN 898 608 146