Terms of Service

Version 1.0 · effective 2026-09-01 · version history

These terms are a contract between you and us. We have tried to write them so you can actually read them. Where a clause matters a lot, we have said so in bold and explained why.

1. Who we are, and who you are

We, us, Beauty Privilege means Quentin Aoustin, entrepreneur individuel, 45 B rue de la Ganache, 44550 Saint-Malo-de-Guersac, France (SIREN 898 608 146). There is no second company. You means the person who buys and uses the service.

We sell only in the European Union, Norway, Iceland and Liechtenstein. If your billing address is anywhere else, checkout will tell you before it takes any money.

You must be 18 or older. If we find out you are not, we will stop your analysis, refund you in full, and delete your data.

2. What we provide

We measure your face from photographs you send us, compare those measurements to a stated reference group, have a trained human review the result, and give you a written report, a plan, and visualizations. That is the whole service.

What we are not:

• We are not a medical provider. We do not diagnose, treat, cure, mitigate or prevent any disease or condition.
• We do not provide medical, dental, dermatological, psychological or surgical advice.
• We do not screen for skin cancer or any other illness.
• Nothing we give you is a substitute for a consultation with a qualified professional.
• We do not perform, arrange, sell or take any commission on any procedure, product or treatment we mention.

3. Your photographs: what you keep, and the narrow permission you give us

This clause matters. Read it.

3.1 You own your photographs

You keep all rights in the photographs you upload. We claim no ownership of them, of your face, of your likeness, or of anything derived from them that identifies you. Nothing in these terms transfers any of that to us.

3.2 The licence you grant us, and only this

You grant us a limited, non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free licence to store, reproduce, adapt and process your photographs solely to the extent necessary to:

• run automated quality checks on them;
• create the working copies and derived measurements needed to produce your analysis;
• let a named human reviewer check the result before you see it;
• produce the report, plan and visualizations you paid for;
• show them back to you inside your account; and
• keep them for the retention periods set out in our Privacy Policy and Biometric Data Policy.

This licence ends when the photographs are destroyed — 90 days after your report is published, or sooner if you delete them or withdraw consent. Withdrawing your biometric consent revokes it immediately.

3.3 What this licence does not include

For the avoidance of any doubt, this licence does not permit us to:

• train, fine-tune, evaluate or develop any machine-learning model on your photographs or anything derived from them;
• use them in any marketing, advertising, promotion, sample report, case study, press material, social media post or website content;
• show them to anyone outside the named reviewers assigned to your analysis;
• sell, licence, lease, trade, publish, or otherwise profit from them or from your biometric data, in any form, to anyone, ever;
• use them to identify you anywhere else, to match you against any other database, or to search for you;
• keep them after the retention period; or
• transfer them to anyone who acquires our business, except on the same terms and with notice to you.

Model training is a completely separate choice. If you want your data to contribute to our research or to improving our models, there is a separate opt-in in your privacy settings, it is off unless you turn it on, refusing it changes nothing about your product or your price, and you can withdraw it at any time. Buying our service is not consent to train on your face.

3.4 Your promises to us about the photographs

You confirm that the photographs are of you, that you took them or have the right to use them, and that you are not uploading anyone else's face.

Uploading someone else's face without their knowledge and agreement is a serious violation of these terms. We check for it, we will terminate the account, and we will delete the data. If you believe your face has been uploaded by someone else, tell us at report an image and we will act within 72 hours.

3.5 What we own

We own the software, the models, the measurement methods, the normative database, the report format and the site content. Your report is yours to keep, print, and share; you may not resell it or use it to build a competing product.

4. What you pay, and when it renews

4.1 The plans

Add-ons — expedited delivery, the hair and styling module, an independent clinician second read, an extra analysis — are one-time charges shown before you pay.

4.2 Automatic renewal — please read this

If you buy the Membership, it renews automatically every year on the anniversary of your purchase, and we will charge the payment method you gave us.

• The renewal price is the price then published at /pricing.
• We email you 30 days before and again 7 days before every renewal, with the exact amount, the exact date, and a one-click cancel link.
• We will never raise your renewal price without at least 60 days' written notice naming the old price and the new price, with a one-click cancel in the same email.
• You can cancel at any time, in one click, from your billing settings. No email, no phone call, no chat, no retention questionnaire. You can also cancel without logging in.
• Cancelling stops the next charge. It does not delete your data, and it does not remove access to reports you already have — those stay readable.
• If you have not used the analysis included in your current year, our 30-day renewal email offers you a free 60-day deferral instead of a charge. We would rather defer than take money for something you have not used.

If you would rather not have a subscription at all, buy the Single Analysis. It never renews.

4.3 Taxes

Prices include VAT at the rate of the member state you are in. We account for it through a single Union One-Stop-Shop registration, so there is nothing for you to do.

5. How long it takes — our service level

We will deliver your report within 48 hours of your photographs passing our quality checks.

This is a commitment, not an estimate. If we miss it:

You do not have to ask. A nightly reconciliation job finds late reports and issues these refunds by itself. If you think we missed one, tell us and we will pay it immediately.

The clock starts when your photographs pass quality checks — not when you pay — because we cannot analyze photographs we cannot use. If your photographs fail, we tell you within 2 hours what to fix.

The clock pauses if we have to ask you something and are waiting for your answer, and it stops entirely if your account is on a safety hold.

6. Refunds

6.1 Our promise

You have 30 days from delivery to ask for a full refund, for any reason, including that you read it and did not like it. You do not have to explain, and you keep your report.

6.2 Your statutory right to cancel

In addition to everything above, you have a legal right to cancel within 14 days of buying, without giving a reason, under Directive 2011/83/EU as implemented where you live.

At checkout you were asked whether you wanted us to start work straight away:

• If you asked us to start straight away, you agreed that you would lose this statutory right once your report has been delivered. Our own 30-day refund promise still applies regardless, so you are not worse off.
• If you did not, we wait until the 14 days have passed before we start, and we tell you the date your analysis will begin. We genuinely wait.

If you cancel during the 14 days after work has begun but before delivery, we refund you in full and charge you nothing for the work done, even though the law would allow us to charge a proportionate amount.

To cancel, email hello@beautyprivilege.com, or use the model cancellation form, or click cancel in your account. We refund within 14 days of being told, using the same payment method.

6.3 How refunds are paid

To the original payment method, within 5 to 10 business days of us issuing them.

7. Your account

Keep your password secret. Tell us straight away at hello@beautyprivilege.com if you think someone else has got into your account. We may suspend an account we believe has been compromised, is being used fraudulently, is being used to upload another person's face, or is being used to harass our staff.

8. Acceptable use

Do not: upload anyone else's face; upload images of a child; use the service to harass, humiliate or impersonate anyone; scrape, reverse-engineer or attempt to extract our models; resell the service; use it to build a competing product; or use our visualizations to deceive anyone.

9. Important legal terms

9.1 No medical advice. Repeating section 2 because it matters: we do not diagnose, treat, or provide medical advice. Always consult a qualified professional before acting on anything in your report or plan.

9.2 No guarantee of results. We measure and inform. We do not promise that any change to your appearance will happen, or that any change will produce any outcome in your life. The research linking appearance to life outcomes is largely correlational, and no study has shown that changing someone's face changes their earnings, relationships or wellbeing. We say this on our site too, and we mean it.

9.3 Visualizations are illustrations. Renders show the size of a described change on your own face. They are not predictions, not promises, and not photographs.

9.4 Measurement uncertainty. Every measurement has error and we publish ours. Percentiles depend on the reference group, which we name.

9.5 Our liability. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity. You are a consumer and you have legal rights that these terms cannot take away; nothing here affects them.

9.6 Availability. We aim for high availability but do not promise uninterrupted service. Planned maintenance is announced on our status page.

9.7 Changes to these terms. We will email you at least 30 days before any material change, and post a diff. If you do not agree, cancel before it takes effect and we will refund the unused part of your year. Changes never apply retroactively to an analysis already delivered.

9.8 Ending the agreement. You can stop at any time. We can end it if you materially breach these terms, and we will tell you why and refund anything unused unless the breach was fraud or uploading someone else's face.

9.9 Subprocessors. We publish everyone who processes your data at /legal/subprocessors and give 30 days' notice before adding one. If you object and we cannot resolve it, you may cancel and we will refund the unused part of your year.

9.10 No sale of your data — a binding commitment. We will never sell, licence, lease, trade or otherwise profit from your personal data or your biometric data. This is a term of this contract, not just a policy statement, and you can enforce it.

9.11 No financial interest in what we recommend. We receive no commission, referral fee, kickback, affiliate revenue or other payment from any provider, clinic, manufacturer or retailer of anything we mention in your report or plan. If that ever changes we will disclose it prominently before you buy, and we will tell existing members 30 days before it takes effect.

10. If something goes wrong: complaints and disputes

10.1 Talk to us first

Email hello@beautyprivilege.com. We respond within 2 business days and aim to resolve within 10. Most things end here.

10.2 Escalation

Not resolved? Email complaints@beautyprivilege.com and it is reviewed personally within 10 business days, with a written outcome.

10.3 Independent dispute resolution

You always keep the right to bring proceedings in the courts of the country where you live, and to rely on the mandatory consumer-protection law of that country. Nothing in these terms changes that, and nothing in them requires you to arbitrate.

We intend to join an alternative dispute resolution scheme so that you have a free route that is neither us nor a court. We have not appointed one yet, and we will not name a provider here until we have. When we do, we will publish it and email every member.

10.4 Governing law

Open with counsel. These terms are performed from France and we sell only into the EU and EEA, so the mandatory consumer-protection law of the country where you live applies to you whatever this clause eventually says. The draft this page is published from proposed a governing law that followed from a company that does not exist, and we would rather leave the clause visibly open than replace it with a guess. It will be settled before we take a payment.

11. Contact

• Support: hello@beautyprivilege.com
• Complaints: complaints@beautyprivilege.com
• Legal: legal@beautyprivilege.com
• Privacy: dpo@beautyprivilege.com
• Report an image of you: report an image
• Post: 45 B rue de la Ganache, 44550 Saint-Malo-de-Guersac, France